Jordan Bell
Product Manager
Austin, TX [email protected] +1 (512) 555-0134 linkedin.com/in/example
Product manager with eight years in payments and marketplaces. I work closest to the parts nobody demos, pricing, refunds, and the failure states that decide whether people come back.
Experience
Senior Product ManagerKestrel Payments
Apr 2021Present
Owned the merchant-facing side of the payments platform.
- Rebuilt the refunds flow around what support actually did by hand, cutting refund tickets 38% in two quarters.
- Took chargeback response from a spreadsheet to a product line now used by 400 merchants.
Product ManagerMarlow Marketplace
Jan 2018Mar 2021
- Led seller onboarding across three states; time-to-first-listing fell from nine days to two.
- Ran the pricing experiment programme, 40+ tests, four of which shipped.